Kelly M
FORT WORTH, TX | 2019 Chevrolet EquinoxDecember 9, 2025
Dropped car off at 8Am for passenger headlight replacement. Never heard from my service associate (SA), I called the dealership at 3:30 for status. Car is done. I called my SA, left a message and asked for an Uber and a call. Never heard back, called the cashier to set up Uber ride. Arrived and my SA didn't recognize me and said he didn't have my paperwork. Got the paperwork, didn't apply the discount cashier said have your SA adjust it. SA MIA, waited 10 mins asked a different SA to adjust, which they did. Finally out at 4:40. All day for an LED replacement - incredible! Looks like I'll start shopping around for a more responsive service department.
Response from MORITZ CHEVROLET
December 10, 2025We appreciate you taking the time to let us know about your experience. It appears that the nature of your experience does not reflect our dedication to customer satisfaction. Your concerns are very important to us, and we would like to learn more. Please contact us directly so we can address and remedy your concerns.
Ryan B
WEATHERFORD, TX | 2016 GMC 2500HD SierraDecember 8, 2025
Na
Response from MORITZ CHEVROLET
December 9, 2025We appreciate you for taking the time to give our dealership such an excellent star rating. It helps us to know that we are meeting the needs of our customers. If there is anything else that we can do to help you with regards to your vehicle, please feel free to let us know.
Todd W
FORT WORTH, TX | 2026 Chevrolet Silverado 1500December 2, 2025
Heartbeat was very informative and helpful with choosing a truck. Helped the process go smooth and easy. Would recommend this location as its the second vehicle for me and both times the process has been awesome.
Response from MORITZ CHEVROLET
December 3, 2025Wow, we're glad you had such a wonderful experience with us! Our staff is committed to providing each of our clients with the best automotive experience! Your recommendation means so much to us and we're so happy to have earned it. Congratulations on your new vehicle, Todd! Thank you again for taking the time to let the world know about your positive experience. Have a great day!
Ronnie B
FORT WORTH, TX | 2025 Chevrolet Silverado 1500November 24, 2025
The process was a little time consuming but overall great
Response from MORITZ CHEVROLET
November 25, 2025Thank you for the feedback. We appreciate hearing all comments so we can provide the best service to our customers. Please reach out to us if you have any questions or concerns. We look forward to serving you again.
Kimberly B
FORT WORTH, TX | 2021 Chevrolet CorvetteNovember 14, 2025
Extremely satisfied with the end result and very please with the customer support and update from Brittney
Response from MORITZ CHEVROLET
November 15, 2025Hello, thank you for sharing your positive experience! Thank you again for choosing Moritz Chevrolet, LTD. and we hope to see you again.
Stephanie O
CROWLEY, TX | 2017 Chevrolet SuburbanNovember 6, 2025
I had an excellent experience with the service department, especially thanks to my Service Advisor, Tony H. He was professional, knowledgeable, and genuinely attentive throughout the entire process. Tony took the time to explain everything clearly, kept me updated on the progress, and made sure my vehicle was well taken care of. The service was completed efficiently, and I left feeling confident that my car was in great hands. Tony’s exceptional customer service and professionalism truly set the standard — I’ll definitely be returning for future service needs.
Response from MORITZ CHEVROLET
November 7, 2025Your great feedback truly made our day! We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care!
James L
LIPAN, TX | 2024 Chevrolet Silverado 1500October 29, 2025
Truck in for service, done in a timly manner
Response from MORITZ CHEVROLET
October 29, 2025We’re happy your truck service was completed in a timely manner! Efficient, reliable care is always our goal, and we’ll be ready to provide the same fast and thorough service next time.
Daniel G
FORT WORTH, TX | 2025 Chevrolet TahoeOctober 26, 2025
Working with our salesman, Roberto Arevalo, was a good experience and he helped me navigate the process. Everyone I met at the dealership was friendly and helpful in the process. I highly recommend Moritz Chevrolet!
Response from MORITZ CHEVROLET
October 27, 2025Roberto and the team will be delighted to hear your kind words! It’s wonderful that everyone you met made the process smooth and friendly. We look forward to welcoming you again on your next visit!
Robert S
FORT WORTH, TX | 2020 Chevrolet ColoradoOctober 20, 2025
James gray took care of my vehicle service. Great service thanks james
Response from MORITZ CHEVROLET
October 21, 2025Thank you for the kind words about James! We’re thrilled he could take care of your vehicle and deliver great service. We’ll be ready to provide the same dependable care on your next visit!
John R
MANSFIELD, TX | 2024 Chevrolet EquinoxOctober 17, 2025
Na
Response from MORITZ CHEVROLET
October 18, 2025We appreciate you for taking the time to give our dealership such an excellent star rating. It helps us to know that we are meeting the needs of our customers. If there is anything else that we can do to help you with regards to your vehicle, please feel free to let us know.
