Ryan was rude and unprofessional for my first ever visit to Moritz Chevrolet service. I had an early Monday morning appointment at 7:30. Two days prior, on a Saturday I discovered my ride had fallen through and googled Moritz Chevrolet, I called the number to the service department from the link on the Moritz website. The gentleman that I spoke to told me that service was closed and he could not leave a message. He suggested I call back Monday morning. I also ended up having to make an urgent doctors appointment for Monday morning, so in between trying to get my twin four year olds up, etc and get to the Dr, I continued to try to reach Moritz Chevrolet. I called the same number twice and got no answer which I felt horrible about, because I knew they were expecting me. I eventually looked on the My Chevrolet app and got a different number and I was finally able to reach the service department. When I spoke to Ryan at 8:30 to apologize for missing my appointment and explain that I had attempted to call twice with no answer, his response was a very sarcastic "Oh really? because I've been sitting here all morning" I was pretty shocked, and then he seemed to try to make a joke about it saying that he was sitting there crying because I had missed my appointment, or something to that effect but still sounding pretty rude. He told me I could bring my car in before ?6:30. When I arrived there was a female employee who asked if she could help and when I told her that I had missed an appointment that morning and had been advised to bring my car in anytime that afternoon, she called out "it's the one that missed her appointment this morning" in a very dismissive manner as she walked away. They were both rude and made me feel pretty uncomfortable, like they had been talking about me and NOT in a good way. As far as I can see, my car was repaired correctly, which is why I gave you a 1 on likely to recommend, but honestly if I didn't have an extended warranty with Moritz I would not ever return. Also, this doesn't really matter, but every other time a have had a car repair, anywhere, my car has had a quick vacuum and that was not done at Moritz, which like I said is not a big deal and I probably would not have thought twice about it except for the overall terrible customer service I received. When I picked up my car another gentleman helped me and he and the cashier were both very nice and helpful.
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I left my car to get serviced and paid $600 missed work and just to get it back in same condition and with check engine light on and no rental avaliable for me, now I'm out work again ..no apologies just told I could . possibly pay for another problem, which could have been handled.the 1st time.
It appears the impression you received during your recent visit at our dealership does not reflect our standards of customer service. We appreciate feedback like yours because it helps us identify the areas in which we need to improve as a business. If you would like to discuss this issue in more detail, please give us a call so we can work toward a resolution.
We really appreciate your feedback! We love hearing from our customers and thank you for choosing us for your automotive needs. We hope that if you ever require automotive assistance in the future, you won���t hesitate to reach out to us.
Hi there, we regret to hear that you are displeased with your recent experience with us. We would like an opportunity to make this up to you. If you are willing, please reach out to us so we can work towards a resolution.
It is important our customers feel completely confident with the customer service they received and it made us happy to read your review. If there are any other automotive needs we can assist you with, please don't hesitate to call us.
Our team works hard to make sure every guest feels confident in the customer service they received. We are happy to hear that you enjoyed your visit! We're here to help, so please let us know if there's anything else we can do for you. If you're ever in need of more help, please let us know!
Customer satisfaction is our #1 priority, and it's wonderful to hear you enjoyed working with our team. Please don't hesitate to give us a call with any further questions you may have. We sincerely value your business and look forward to your next visit!
Thank you for taking the time to write this fantastic review! Our team works very hard to ensure each of our customers are 100% satisfied with the overall experience. We look forward to working with you again! We sincerely value your business and look forward to your next visit!
There was not one person who didn���t treat us with the up most respect and service. Our sales rep Ed was great!!! The experience was fast, easy and straight to the point without any back n forth negotiations. I would definitely come see Ed again!!
It is important to us that we satisfy every customer, and we appreciate you bringing this issue to our attention. We are concerned about this feedback and would like the opportunity to address it. Please be sure to contact us at your earliest convenience. We look forward to speaking with you.