1028 Reviews Found
4.5
Confirmed Service Customer
Ryan was rude and unprofessional for my first ever visit to Moritz Chevrolet service. I had an early Monday morning appointment at 7:30. Two days prior, on a Saturday I discovered my ride had fallen through and googled Moritz Chevrolet, I called the number to the service department from the link on the Moritz website. The gentleman that I spoke to told me that service was closed and he could not leave a message. He suggested I call back Monday morning. I also ended up having to make an urgent doctors appointment for Monday morning, so in between trying to get my twin four year olds up, etc and get to the Dr, I continued to try to reach Moritz Chevrolet. I called the same number twice and got no answer which I felt horrible about, because I knew they were expecting me. I eventually looked on the My Chevrolet app and got a different number and I was finally able to reach the service department. When I spoke to Ryan at 8:30 to apologize for missing my appointment and explain that I had attempted to call twice with no answer, his response was a very sarcastic "Oh really? because I've been sitting here all morning" I was pretty shocked, and then he seemed to try to make a joke about it saying that he was sitting there crying because I had missed my appointment, or something to that effect but still sounding pretty rude. He told me I could bring my car in before ?6:30. When I arrived there was a female employee who asked if she could help and when I told her that I had missed an appointment that morning and had been advised to bring my car in anytime that afternoon, she called out "it's the one that missed her appointment this morning" in a very dismissive manner as she walked away. They were both rude and made me feel pretty uncomfortable, like they had been talking about me and NOT in a good way. As far as I can see, my car was repaired correctly, which is why I gave you a 1 on likely to recommend, but honestly if I didn't have an extended warranty with Moritz I would not ever return. Also, this doesn't really matter, but every other time a have had a car repair, anywhere, my car has had a quick vacuum and that was not done at Moritz, which like I said is not a big deal and I probably would not have thought twice about it except for the overall terrible customer service I received. When I picked up my car another gentleman helped me and he and the cashier were both very nice and helpful.
Candice T.
FORT WORTH

Business Response
We would like to thank you for sharing this review. We appreciate your feedback as it helps us grow as a dealership. We will be sharing your comments with our team and we encourage you to contact us if you would like to further discuss your visit.
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Confirmed Service Customer
I left my car to get serviced and paid $600 missed work and just to get it back in same condition and with check engine light on and no rental avaliable for me, now I'm out work again ..no apologies just told I could . possibly pay for another problem, which could have been handled.the 1st time.
Jessica R.
IRVING

Business Response
It appears the impression you received during your recent visit at our dealership does not reflect our standards of customer service. We appreciate feedback like yours because it helps us identify the areas in which we need to improve as a business. If you would like to discuss this issue in more detail, please give us a call so we can work toward a resolution.
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Business Response
We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care!
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Confirmed Service Customer
Great service, Jessica Boswell was excellent in providing service and she does her job very well. she's a great lady !!
William G.
RIVER OAKS

Business Response
Thank you for taking the time to share your experience with us. We will be sure to pass along your compliments to our team. We look forward to assisting you again in the future.
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Confirmed Sales Customer
Sales people were good, they did not try to push into buying. My experience was good.
Saul H.
HALTOM CITY

Business Response
We really appreciate your feedback! We love hearing from our customers and thank you for choosing us for your automotive needs. We hope that if you ever require automotive assistance in the future, you won���t hesitate to reach out to us.
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Business Response
Thank you so much for taking the time to let us know how happy you are with your experience! Feedback from you is one way we know we are achieving our goals. Let us know if we can assist you again!
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Confirmed Service Customer
It took well over 3 hrs for an oil change!
Jeffrey E.
FORT WORTH

Business Response
Hi there, we regret to hear that you are displeased with your recent experience with us. We would like an opportunity to make this up to you. If you are willing, please reach out to us so we can work towards a resolution.
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Business Response
It is important our customers feel completely confident with the customer service they received and it made us happy to read your review. If there are any other automotive needs we can assist you with, please don't hesitate to call us.
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Confirmed Service Customer
Easy to make an appointment and and Mr. Byars took care of my vehicle as soon as I arrived the work was completed to my satisfaction great personnel.
Marvin V.
FORT WORTH

Business Response
Hi, thank you so much for your high rating. We do hope we can be of assistance in the future. Take care!
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Confirmed Sales Customer
Great customer service. Sale���s representative was very knowledgeable about the vehicle I purchased and understanding about my needs and pricing.
John C.
FORT WORTH

Business Response
Our team works hard to make sure every guest feels confident in the customer service they received. We are happy to hear that you enjoyed your visit! We're here to help, so please let us know if there's anything else we can do for you. If you're ever in need of more help, please let us know!
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Confirmed Service Customer
Everything went well, repair was covered under warranty, and the dealership handled all the warranty paperwork and issues, so it was simple and easy!
Bret S.
SAGINAW

Business Response
Customer satisfaction is our #1 priority, and it's wonderful to hear you enjoyed working with our team. Please don't hesitate to give us a call with any further questions you may have. We sincerely value your business and look forward to your next visit!
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Business Response
Our staff is committed to providing each of our clients with the best automotive experience! We look forward to your next visit! Take care!
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Confirmed Service Customer
I took my Traverse in for a recall check and received a full inspection of the vehicle. The service was performed quickly and everyone I dealt with was very friendly.
Angela P.
FORT WORTH

Business Response
Thank you for taking the time to write this fantastic review! Our team works very hard to ensure each of our customers are 100% satisfied with the overall experience. We look forward to working with you again! We sincerely value your business and look forward to your next visit!
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Confirmed Sales Customer
All the staff was super nice, which made the car deal simple and fast.
Scott C.
DENTON

Business Response
Hello, we're glad to hear you enjoyed your visit. Please let us know if there is anything else we can do for you; we are more than happy to help!
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Business Response
Hello, thank you for sharing your positive experience! We sincerely value your business and look forward to your next visit!
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Business Response
Your satisfaction is important to us, so we want to sincerely thank you for choosing Moritz Chevrolet, Ltd. and we hope to see you again soon!
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Business Response
Hi there, thank you so much for your positive comments about Moritz Chevrolet, Ltd.!
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Confirmed Sales Customer
There was not one person who didn���t treat us with the up most respect and service. Our sales rep Ed was great!!! The experience was fast, easy and straight to the point without any back n forth negotiations. I would definitely come see Ed again!!
Jose S.
FORT WORTH

Business Response
Hi there, thank you so much for your positive comments about Moritz Chevrolet, Ltd.!
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Confirmed Service Customer
Not being able to make an appointment for an oil change, no one should ever have to wait 2 hours and 17 minutes which happened to me on Jan 9.
Sally B.
FORT WORTH

Business Response
It is important to us that we satisfy every customer, and we appreciate you bringing this issue to our attention. We are concerned about this feedback and would like the opportunity to address it. Please be sure to contact us at your earliest convenience. We look forward to speaking with you.
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Confirmed Service Customer
All of my experiences with Moritz have been good.
Ellis R.
FORT WORTH

Business Response
Our staff is committed to providing each of our clients with the best automotive experience!