996 Reviews Found
Confirmed Service Customer
Brought in my 2017 Silverado with charging problems. Left it with Jessica, who oversaw the replacement of the alternator. Brought the truck home and started it once before I started having the same issues. I called Jessica, left a voicemail and never got a return call. Had the truck jumpstarted and returned to the dealership for further diagnostics. Called Jessica after several hours for an update and never got a return call. Finally called the main service number and found out the truck had been ready for a while. The actual service was good. Communication sucked.
Phil R.
FORT WORTH
Business Response
We would like to thank you for sharing this review. We appreciate your feedback as it helps us grow as a dealership. We will be sharing your comments with our team and we encourage you to contact us if you would like to further discuss your visit.
Confirmed Service Customer
No details given on my car. Don���t even know what oil was put in it. Customer service poor
Jacqueline W.
MANSFIELD
Business Response
Hi there, we appreciate your honest feedback, as we are always looking for ways to improve. We would like the opportunity to make this up to you. Please contact us so we can make your experience a positive one.
Confirmed Sales Customer
After test driving a 2020 equinox that had been a loaner, I was told there was a 2020 that was new. (I did not test drive it since the vehicles were identical.) I requested a drive off price for both vehicles. The loaner quote sheet showed mileage of 3100. The quote sheet for the new equinox showed mileage of 40. After some consideration, I decided on the new vehicle, still thinking the mileage was still 40, as I had been told it would be saved for me. Nothing else was said about the mileage until I got ready to sign all the paperwork. I was them told it had 746 miles. Caught me completely by surprise. In fact, was pretty infuriated on the inside, that I almost walked out then. After some questioning about the discrepancy, I was told accounting just guesses at the mileage on the quote. ?? Felt things had not been presented truthfully. And even considered giving the vehicle back, resuming ownership of my trade in. After heavy consideration, I decided to keep the new vehicle, but let my disappointment be known. Mr. Tom Smith did offer to get floor mats for the front and back seats to help ���compensate��� due to the deal ���being done��� the sales price could no longer be affected. I wasn���t pleased to find out at signing that there was 746 miles when I was expecting 40. Because of the experience, it would be hard to realize other departments (service for example), though unrelated, wouldn���t practice the same type of ���deception���.
Alan W.
WEATHERFORD
Business Response
We would like to thank you for sharing this review. We appreciate your feedback as it helps us grow as a dealership. We will be sharing your comments with our team and we encourage you to contact us if you would like to further discuss your visit.
Confirmed Service Customer
The service department seemed to just wanna push the vehicle through and didn���t listen to my concerns.
Joselin B.
FORT WORTH
Business Response
Thank you for taking the time to provide this feedback. Our customers are our greatest asset and we value your business. Your feedback will be reviewed with our team and please don���t hesitate to call us if you���d like to discuss anything in greater detail.
Business Response
Hi, we are very happy we could provide you with a positive experience! We're looking forward to your next visit with us!
Business Response
Hi, we really appreciate your positive review! We hope to be of service to you again in the future. Best wishes, Moritz Chevrolet, Ltd.
Confirmed Service Customer
They friendly and they explained all simple. Good work
Luis M.
BLUE MOUND
Business Response
It is important our customers feel completely confident with the customer service they received and it made us happy to read your review. If there are any other automotive needs we can assist you with, please don't hesitate to call us. Feel free to reach out to us if you need anything. Have a wonderful day.
Business Response
Our staff is committed to providing each of our clients with the best automotive experience! Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!
Business Response
Your satisfaction is important to us, so we want to sincerely thank you for choosing Moritz Chevrolet, Ltd. and we hope to see you again soon!
Confirmed Sales Customer
Our Sales Person Court Martin was one of the best Sales Persons I've ever dealt with. Very knowledgeable and helpful.
Blake W.
FORT WORTH
Business Response
Hi, thanks for your praise and kind comments about our team. Feel free to reach out to us if you need anything. Have a wonderful day.
Confirmed Service Customer
I am very happy with my new truck. I look forward to pulling the boat this summer.
Heather H.
AZLE
Business Response
Hi there! We're so happy we were able to help you out! Feel free to reach out to us if you need anything. Have a wonderful day.
Confirmed Service Customer
It was great as always, Ryan does a great job getting my truck in and getting it back to me quick.
Brandon B.
HASLET
Business Response
We're glad everything was completed quickly and to your satisfaction!
Confirmed Service Customer
I bought have bought two used cars from Eric Foster. He has been terrific help in finding the right vehicles for the people I bought them for. I bought an extended warranty for the Chevy Traverse, and it paid off already with this repair work.
Vincent L.
FORT WORTH
Business Response
We're glad to hear you found our staff was so knowledgeable and helpful! Thank you again for choosing Moritz Chevrolet, Ltd. and we hope to see you again.
Confirmed Service Customer
No communication and updates with vehicle, my truck was kept over 2 weeks with no updates or communication about it . No loaner or anything was offered . I had to call to see when vehicle would be ready
William S.
FORT WORTH
Business Response
We would like to thank you for sharing this review. We appreciate your feedback as it helps us grow as a dealership. We will be sharing your comments with our team and we encourage you to contact us if you would like to further discuss your visit.
Confirmed Service Customer
Ryan always works on my car and he is super friendly and efficient!
Margaret M.
FORT WORTH
Business Response
It is great to hear everything was done quickly and to your satisfaction! Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!
Confirmed Sales Customer
Tony Carreon was knowledgeable and genuinely cared that I walked out with the best vehicle at the best price to fit my needs.
Christopher H.
BURLESON
Business Response
Thank you again for taking the time to let us know how we did. We hope you have a great day! Thanks again for the recommendation, and have an amazing day!
Confirmed Service Customer
Me encanta el servicio y muy amable fernando
Maribel S.
FORT WORTH
Business Response
Estamos dedicados a brindar un servicio al cliente de calidad en todas las ��reas de nuestro concesionario. ��Gracias por tomar el tiempo de notar esos esfuerzos y por dejar una evaluacion tan incre��ble!
Confirmed Service Customer
Didn���t fixed the problem second time coming there ,will not be back !
Curtis L.
FORT WORTH
Business Response
We appreciate you taking time to let us know about your experience. It appears that the nature of your experience does not reflect our dedication to customer satisfaction. Your concerns are very important to us and we would like to learn more. Please contact us directly so we can address and remedy your concerns.
Business Response
We're glad everything was completed quickly and to your satisfaction!
Business Response
Hello, thank you for sharing your positive experience! We sincerely value your business and look forward to your next visit!