Customer Reviews

Ryan was rude and unprofessional for my first ever visit to Moritz Chevrolet service. I had an early Monday morning appointment at 7:30. Two days prior, on a Saturday I discovered my ride had fallen through and googled Moritz Chevrolet, I called the number to the service department from the link on the Moritz website. The gentleman that I spoke to told me that service was closed and he could not leave a message. He suggested I call back Monday morning. I also ended up having to make an urgent doctors appointment for Monday morning, so in between trying to get my twin four year olds up, etc and get to the Dr, I continued to try to reach Moritz Chevrolet. I called the same number twice and got no answer which I felt horrible about, because I knew they were expecting me. I eventually looked on the My Chevrolet app and got a different number and I was finally able to reach the service department. When I spoke to Ryan at 8:30 to apologize for missing my appointment and explain that I had attempted to call twice with no answer, his response was a very sarcastic "Oh really? because I've been sitting here all morning" I was pretty shocked, and then he seemed to try to make a joke about it saying that he was sitting there crying because I had missed my appointment, or something to that effect but still sounding pretty rude. He told me I could bring my car in before ?6:30. When I arrived there was a female employee who asked if she could help and when I told her that I had missed an appointment that morning and had been advised to bring my car in anytime that afternoon, she called out "it's the one that missed her appointment this morning" in a very dismissive manner as she walked away. They were both rude and made me feel pretty uncomfortable, like they had been talking about me and NOT in a good way. As far as I can see, my car was repaired correctly, which is why I gave you a 1 on likely to recommend, but honestly if I didn't have an extended warranty with Moritz I would not ever return. Also, this doesn't really matter, but every other time a have had a car repair, anywhere, my car has had a quick vacuum and that was not done at Moritz, which like I said is not a big deal and I probably would not have thought twice about it except for the overall terrible customer service I received. When I picked up my car another gentleman helped me and he and the cashier were both very nice and helpful.

I left my car to get serviced and paid $600 missed work and just to get it back in same condition and with check engine light on and no rental avaliable for me, now I'm out work again ..no apologies just told I could . possibly pay for another problem, which could have been handled.the 1st time.

I always have good service with Moritz

Great service, Jessica Boswell was excellent in providing service and she does her job very well. she's a great lady !!

Sales people were good, they did not try to push into buying. My experience was good.

Was great

It took well over 3 hrs for an oil change!

Very courteous service

Easy to make an appointment and and Mr. Byars took care of my vehicle as soon as I arrived the work was completed to my satisfaction great personnel.

Great customer service. Sale���s representative was very knowledgeable about the vehicle I purchased and understanding about my needs and pricing.

Everything went well, repair was covered under warranty, and the dealership handled all the warranty paperwork and issues, so it was simple and easy!

Fast, simple, enjo

I took my Traverse in for a recall check and received a full inspection of the vehicle. The service was performed quickly and everyone I dealt with was very friendly.

All the staff was super nice, which made the car deal simple and fast.

Staff was very helpful as always

excellent service

Staff and techs were very courteous

There was not one person who didn���t treat us with the up most respect and service. Our sales rep Ed was great!!! The experience was fast, easy and straight to the point without any back n forth negotiations. I would definitely come see Ed again!!

Not being able to make an appointment for an oil change, no one should ever have to wait 2 hours and 17 minutes which happened to me on Jan 9.

All of my experiences with Moritz have been good.