1215 Reviews Found
Confirmed Sales Customer
Called Barry at Moritz in Fort Worth on the phone told him autonation was going to sell me a car but said I had to take the extra's .I told them no i don't. Sent Barry the price they gave me and told him if he can match the price with out the extra's that I would buy it from him . He called me back and gave me a price that was lower . Told him I would be there before 5 to pick it up. Drove away at 5pm with the car. I will be buying another car from him in the future
William L.
SPRINGTOWN
Business Response
Our staff is committed to providing each of our clients with the best automotive experience! We sincerely value your business and look forward to your next visit!
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Confirmed Sales Customer
I love Moritz we have bought 2 SUVs and a truck now at Moritz and everytime is a smooth easy process and the staff is always friendly
Katherine B.
FORT WORTH
Business Response
Thank you again for taking the time to let us know how we did. We hope you have a great day!
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Business Response
It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs.
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Confirmed Service Customer
Had a surprising experience in the past! Service person was curt and not as friendly as I had experienced before, so I chalked it up to an off day.
George B.
FORT WORTH
Business Response
Thank you for your feedback. We absolutely strive to provide our customers with an efficient and professional service experience, so we are disappointed to hear that yours was not up to par. Please contact us at (817) 756-1199 to discuss your concerns, as your satisfaction is of utmost importance to us.
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Business Response
Hi, thank you so much for the positive review! If you're ever in need of more help, please let us know!
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Confirmed Service Customer
Very easy to take my car in for repair, get a loaner and then pick up car after it was fixed. They were awesome to work with and will definitely recommend them to family and friends. Thanks Moritz!
Marsha E.
AUBREY
Business Response
Hi, we are very happy we could provide you with a positive experience! Thanks again for the recommendation, and have an amazing day!
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Confirmed Service Customer
Past experiences were good but I still don't have my car back and I'll I'm having done is an oil change.... haven't heard if my car is even done!
Kasey N.
FORT WORTH
Business Response
We apologize for the experience that you had at our service department We assure you that 100% customer satisfaction is our utmost priority and would like the chance to further understand what happened. Please contact our team at your earliest convenience so we can resolve your concerns.
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Business Response
Hi there, thank you so much for your positive comments about Moritz Chevrolet! Thanks again for taking the time to leave us this information about your recent visit. Take care!
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Confirmed Service Customer
Great service and very friendly staff and employees
Randy P.
FORT WORTH
Business Response
Our team is very happy to hear about your excellent review and I hope we can continue to provide you with outstanding service.
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Confirmed Service Customer
They got our truck in fast and got it back to us fast
Kasey B.
AZLE
Business Response
Our staff is thrilled with your positive feedback! Thank you for sharing and we hope to see you again soon.
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Confirmed Service Customer
I only visit and do my service here due in part to keeping a GM official service log i
Liza R.
FORT WORTH
Business Response
We would like to apologize for your recent experience at our service department. Please contact us at your earliest convenience as we would like to discuss this matter and work towards a resolution.
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Business Response
Thank you for reaching out to us. We regret to hear about the situation you have described. Please contact us at (817) 756-1199 when you have an opportunity, and we will be more than happy to try and turn your experience around.
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Confirmed Service Customer
Was walk dova looked ova did not appreciate it
Evelyn W.
FT WORTH
Business Response
We would like to speak with you directly so that we can address your concerns. Please call us at your earliest convenience so that we can fix these issues.
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Business Response
Thank you very much!
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Business Response
Thank you very much!
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Business Response
We're so happy to hear that you had a positive experience. We look forward to continuing to work with you.
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Confirmed Service Customer
Connie Duer did a great job. Ryan also did great job. Smooth transaction Thanks And Merry Christmas to all !!!!!
Michael G.
BENBROOK
Business Response
Thank you for filling out our survey and giving us this great feedback. It's encouraging to know that our service team made such a great impression on you. We hope to see you again in the future.
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Confirmed Service Customer
I had 10:30 appointment for a oil change and tire rotation, it took 2 hours! I've never in my life waited that long for schedule appointment! I bought my car a year ago and it's the first time it's been washed, I was told they don't wash or vacuum your car unless you ask and it's a $10 charge!
Alberto D.
FORT WORTH
Business Response
We apologize that we did not meet your expectations, but would like to thank you for providing us with this feedback. We want to research your situation and discuss options to make things right. Please contact our team at your earliest convenience so we can work on a solution.
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Confirmed Service Customer
The last 2 times I have made appointments for a simple oil change service have led to wait times in access of 1.5 hours. On this occasion, I made an appointment in advance for 10:00 am. I arrived approximately 15 minutes early. My vehicle was still in the service entrance bay at 10:30. I inquired about this and was told, “we got slammed this morning and trying to catch up”. This is concerning considering I had an appointment, yet this sounds as though drive-up service was also allowed and, appears to have pushed my appointment. I was not able to check out until around 11:45 am. Most simple oil change services should be able to be completed within 30 minutes, especially with an advance appointment reserved. I will likely be looking for alternate places to complete services as the wait time is unacceptable. I cannot devote 2 hours of a day to get an oil change.
Todd P.
FORT WORTH
Business Response
We're sorry to hear about your most recent experience at our dealership. Customer service is our number one priority and we would like to further understand the details of what happened at our service department. Please contact our team at your earliest convenience.
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Confirmed Service Customer
First oil change service with my new vehicle was not good. 1.). Took 10 minutes before I was even acknowledged 2.). Was not asked if I would like my vehicle washed/I had to ask if it would be possible. 3.) Vehicle was washed and brought back to me wet. Windows not dried off and dirt still visible. I can only hope the oil was really changed and the tires rotated.
Deborah M.
SAGINAW
Business Response
We would like to apologize for your recent experience at our service department. Please contact us at your earliest convenience as we would like to discuss this matter and work towards a resolution.